Blog Categories

All your questions about Hype Sneaker are answered here!

1. Something about shipping

Hype Sneaker ships to every country across the global. We mainly use the services of trusted international carriers to ensure that your package reaches your destination quickly and safely. We also offer free flat-rate shipping to most destinations on all of our products.

The common shipping methods are: DHL / EMS / USPS / FEX / UPS / Express.

Order Successful

1.We accept PayPal, Credit Card, Master Card other payment methods.

2.When your payment is successful, we will send you a confirmation message, pls help to check and reply.

3.We will send QC link to you with 1-3 working days. When you CONFIRM and REPLY, we will send goods out.

4.Shipping takes 8-25 days after you confirm the QC (shoes pictutes) message.

5.We will upload the tracking number to QC Link where you can check by yourself.

6. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing

Note: For orders with more than one item, the processing time will be based on the item with the longest processing time.

We will subject your items to strict quality control (QC) and ensure that they are properly packaged before being ready to ship. We are happy to announce that most orders can now be shipped within 24 hours. Please note that small orders may still take 3-5 business days depending on stock availability.

Please note that shipping time does not include processing time. The total time it takes to receive your order is processing time + shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. We will contact you within 24 hours.

Shipping

Our shipping usually take 8-20 days after you confirm the QC (shoes pictutes) message. So Please be sure to check and reply to our customer message from gmail or whatsapp.

Our partners with major international shipping companies to offer different methods.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered

Note: For tracking numbers, it may takes a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

2. Something about return

Hype Sneaker hold ourselves to the highest standard of customer service, and we want you to love your new kicks! If for any reason you are unhappy with your order, we offer a comprehensive 30 Day Returns guarantee for each orders.Please rest assured to buy.

If you want to return your items, pls contact us to get the shipping address.

And all items must stay in original status: unworn, unwashed, and with all tags attached.

----If it is not a quality problem and the buyer want to return or exchange the goods, the buyer has to pay all shipping costs. We support returns or exchanges.

---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, Hype Sneaker don't accept return.

---- Hype Sneaker sent the correct size to you, but you feel is not fit, then we don't accept return, so suggest you can contact Customers Service to check the CM of insole before shipping after you puchased.

---- If it is the quality problem or we ship mistaken version to you, please take photos of the item and send the pictures to us. We will take responsibility for the quality problem item.

---- We are not responsible for packages which lost in transit.

----If your item is intercepted by customs, we will send it to you again. (But we will only resend it once).

Returns and exchanges are not accepted in the following situations:

1) Commodities that have been used, damaged, changed or cleaned.

2) You ordered the wrong model or size of the product yourself.

3) Goods whose outer packaging is damaged due to irresistible factors in the shipping process and require return.

4) Commodities that exceed the 30 days return period.

2. Something about privacy

At Hype Sneaker, the privacy of our website users is of extreme importance. The Privacy Policy explains the manner in which Hype Sneaker collects, uses, maintains, and discloses information collected from users.

1.The information we collect

We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Business Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect this information in several different ways; to begin with, we use cookies that are needed to compile and aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you.

2.The use of information

Help us make this site easier for you to use by not having to enter information more than once.

Help you quickly locate information, products, and services.

Help us create content on this site that is most relevant to you.

Alert you to new information, products, and services that we offer.

Registration and Ordering:

During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations, and we might also ask for your gender. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.

Email Addresses:

You register for placing an order and receiving free promotional notices; we notify you when we receive a new brand, or new product style; to get there great offers, you simply sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. 

3. Privacy Security

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.

What kind of email do you send to the customer?

We send email content to our customers that may include following:

Transaction mail, Shipping notification, Weekly deal, Promotion, Activity.

Newsletters and Email Promotions: 

We use email to communicate news and special promotions to our members. If you'd rather not receive these messages, you can click the unsubscribe link on the email and you will be unsubscribed from the mail list immediately and without cost. 

How do I unsubscribe?

You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in.

Hype Sneaker-The best fake shoes website